Sales Integration Specialist - Northgate-107489
Nordstrom is a fashion specialty retailer founded on a simple idea: offer
each customer the best possible service, quality, value and selection. We are
looking for self-motivated people to support our stores through providing the
ultimate customer shopping experience.
From attentive salespeople to meticulous tailors and innovative merchants,
our teams are comprised of talented people who work hard to delight the
customer. When you join a Nordstrom Store, you are welcomed into a family
dedicated to creating memorable and rewarding shopping experiences for our
customers.
The ideal Sales Integration Specialist candidate assists in
driving store volume and enhancing the customer experience.
Responsibilities:
- Educate sales people on all selling tools and processes and walk the floor daily to ensure adoption by all employees
- Demonstrate expertise in all technologies used in the store environment, including proficiency in device management and troubleshooting processes
- Motivate and inspire others to adopt initiatives such as Fashion Rewards, MPOS, e-Receipt, Personal Book, and Customer Privacy
- Build positive team relationships throughout the store to help inspire trust and team work and influence behaviors to achieve desired results
- Diffuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Demonstrate openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments
Qualifications:
- Nordstrom or other retail experience
- Ability to effectively build relationships with customers, peers and leadership
- Ability to prioritize multiple tasks in a fast paced environment
- Proficiency in multiple operating systems such as, MS Windows, iOS and Android
- Clear and effective written and verbal communication and strong interpersonal skills
- Experience leading projects or initiatives a plus
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes
and accessories for men, women and children at our stores across the country.
We're proud to be named to Fortune™ magazine's list of '100 Best Companies to
Work For.' We believe this recognition comes from our desire to empower our
employees to set their sights high and deliver exceptional service to
customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.
Job: Customer Service/Sales Integration
Posting Date: Feb 27, 2013
Location: Washington-Seattle
.
