August 21, 2012

Beverage Server, PM Server, Banquet House Attendant, Call Center Agent (Part-Time) W Hotel, Downtown Seattle


1112 4th Avenue · Seattle, WA 98101 USA 
 Phone: (206) 264-6000 · Fax: (206) 264-6100


Talent:

This position - Whatever/Whenever Call Center Agent (Part Time) - identifies all guest needs and handles their requests. Dispatches Welcome Ambassadors and other hotel staff via two-way radio and telephone. Provide prompt, courteous and efficient handling of all incoming calls and provides assistance for outgoing calls which transpire through PBX. Assist with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. Courteously and efficiently answers Room Service phones, takes and inputs guests' orders and ensures receipt of orders by Server. This position effects every department in the hotel.


-Ability to pleasantly and clearly communicate with proper grammar in English with all callers, to their understanding.
-Ability to provide legible messages in English.
-Ability to compute basic mathematical calculations.
-Previous experience in Reservations or PBX or similar type of work experience.
-Knowledge of computer system and telephone system.
-Ability to handle a minimum of 4 incoming phone lines courteously and process phone orders accurately.

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This position - PM Server - will take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to restaurant specifications, courteously and efficiently without being intrusive on the guest experience.  Collect payments.  Assist in the maintenance of the restaurant area and equipment.  Ensure station and table set-ups are complete and perform various side duties as assigned by the Restaurant General Manager.  Maintain proper condition and cleanliness of dining areas and servicing equipment.
Requirements:

- Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

- 1 year fine dining experience as a restaurant server required.
- Minimum 21 years of age to serve alcoholic beverages.
- Ability to provide legible communication.
- Ability to compute basic mathematical calculations.
- Computer knowledge.

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This position – Banquet House Attendant – Part Time – will set up designated function rooms to group’s requirements in accordance with hotel standards. Maintain cleanliness and condition of all respective equipment, guest and service areas. Assist in other areas of the banquet operation as assigned.   Requirements:
-Ability to provide legible communication.

-Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
-Ability to count.
-Previous experience in hospitality industry preferred.
-Requires physical stamina to stand, lift, carry and walk continuously throughout duration of shift.
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This position – Beverage Server – will take orders, retrieve and serve alcoholic, non-alcoholic beverages and meals to guests according to departmental specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the outlet area and equipment. - Minimum 21 years of age to serve alcoholic beverages.
- 1 year experience as a cocktail server or restaurant server with bar.
-Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
- Ability to provide legible communication.
- Ability to work flexible shifts/primarily evenings.
-Ability to compute basic mathematical calculations.


APPLICATION PROCESS: Online
https://jobs.starwoodcareers.com/cui/default.htm?configurationID=Z_UNREG_SEARCH&sap-language=EN&parameter=aGllcl9sdmxfbmI9OTkwNw==

Seattle, Washington

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