SHIFT LEADS & BARISTAS
Job Description
Known as the “grandfather of specialty coffee,” Peet’s Coffee & Tea has been a Berkeley institution since opening its doors more than forty years ago. Throughout the 1970s and 1980s, Peet’s Coffee & Tea was a pioneer among other food purveyors in Berkeley’s “gourmet ghetto” – a collection of European style shops and restaurants. Today, traditional values are maintained through the hard work and attention to detail that is essential to creating coffees of distinction. The roasting facility is in Alameda, just a few miles from the original location on Vine Street in Berkeley, which still attracts a large, loyal following, including many who are proud that they have been customers since the store opened in 1966.
Peet’s Coffee & Tea is hiring Shift Leads for our Seattle/Redmond area stores! We are seeking candidates with a passion for quality and customer service. Open availability preferred, including early mornings, evenings, and Saturdays/Sundays. Restaurant/food service/coffee/retail experience is preferred. Candidates must have 1 to 2 years of retail supervisory experience.
Please apply directly at the following Peet’s locations:
Peet’s Redmond Way: 17887 Redmond Way, Redmond
Peet’s Interbay: 1827 15th Avenue W., Seattle
The Shift Lead is a store team member reporting to the Store Manager and/or the Assistant Store Manager and performing to Peet’s Mission by executing the Serve and Manage tenets of the Retail Operating Philosophy (ROP). The Shift Lead is responsible for service excellence and store operations, with a primary focus on the Manage tenet of the ROP. The Shift Lead is responsible for inventory control, promotion execution and visual merchandising, store opening, closing and daily operations, equipment maintenance as well as directing store teams to complete tasks and provide superior customer service.
Shift Lead essential responsibilities include:
-Model customer engagement by providing personalized superior customer service.
-Demonstrate pride of the store by completing cleaning, stocking, and organizing tasks.
-When acting as the Service Leader, assign and ensure completion of cleaning tasks for each service role as well as weekly cleaning and organization tasks.
-Prepare and serve handcrafted bar drinks and brew and serve coffee and tea. When acting as the Service Leader, provide consistent feedback to team members on bar drink quality and presentation and ensure all coffee and tea are fresh and properly rotated.
-When acting as the Service Leader, deploy service roles in response to changing service needs and according to deployment principles and oversee break schedule.
-Model effective, appropriate communication with customers and coworkers and use to de-escalate and resolve conflict.
-Execute quality store openings and closings, following all necessary procedures, including adherence to safety and security guidelines.
-Act as Cash Controller, ensuring the accuracy, completion, and reconciliation of all financial transactions and operate point-of-sale terminals according to the Cash Handling Guidelines.
-Troubleshoot common store equipment problems and initiate service and repair requests, as necessary and within a timely manner.
-Perform inventory control tasks, including receiving, counting, and ordering product to ensure enough stock is on hand to meet customer demands and to control costs and waste.
-Contribute to building sales by effectively executing marketing promotions and visual merchandising as well as by understanding customers’ hardware needs and suggesting products to meet those needs.
-Execute quality store openings and closings, following all necessary procedures, including adherence to safety and security guidelines.
-Act as Cash Controller, ensuring the accuracy, completion, and reconciliation of all financial transactions and operate point-of-sale terminals according to the Cash Handling Guidelines.
-Troubleshoot common store equipment problems and initiate service and repair requests, as necessary and within a timely manner.
-Perform inventory control tasks, including receiving, counting, and ordering product to ensure enough stock is on hand to meet customer demands and to control costs and waste.
-Contribute to building sales by effectively executing marketing promotions and visual merchandising as well as by understanding customers’ hardware needs and suggesting products to meet those needs.
-Communicate essential information to management team in a clear and timely manner.
Shift Lead qualifications include:
-Minimum one year of retail supervisory experience and/or related experience and training.
-Cash handling experience and attention to detail.
-Dedicated to exceeding the expectations of customers.
-Excellent attendance and reliability.
-Excellent communication and interpersonal skills.
-Effective time management and delegation skills.
-Ability to effectively problem solve, using sound judgment.
-Demonstrated passion for quality.
-Ability to readily adapt to change.
-Open to feedback and committed to continuous improvement.
-Ability to embrace new information and learn quickly.
What you will get as a Peetnik:
In return for all of this, you will receive great benefits (including medical, dental, prescription, vision, 401(k) plan and life insurance), a respectful work environment, excellent training, a sense of accomplishment, advancement opportunities and the breadth and depth of coffee and tea knowledge from the gold standard specialty coffee company.
Job Categories: Barista. Job Types: Part-Time. Job expires in 28 days.
Peet's Coffee & Tea
1827 15th Ave W Ste A-2
Seattle, WA 98119
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Peet's Coffee & Tea
17887 Redmond Way
Redmond, WA 98052
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For resume/application help, email request with Student ID Number to: Brian Dugan, Student Employment Advisor bdugan@aii.edu .
